Surefit Glass Pty Ltd (ABN 56 671 432 518, “Surefit Glass”, “we”, “us” or “our”) is committed to protecting the privacy of the personal information we hold. This Privacy Policy explains how we collect, use, hold and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website, over the phone, by email, in person or through any other dealings with Surefit Glass. By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this policy.
If you do not agree with the terms of this policy, please do not provide us with your personal information or use our website.
The personal information we collect depends on how you interact with us. This may include:
We do not knowingly collect sensitive information (such as health or financial background details) unless it is necessary for the services we provide and you have given us your consent.
We collect personal information directly from you when you:
Where practical, we only collect personal information directly from you. In some cases, we may collect information from third parties, such as builders, architects or other project stakeholders, where this is necessary to prepare a quote or deliver a project, and where you would reasonably expect us to do so.
Our website may also collect information automatically, such as your IP address, browser type and browsing behaviour, through standard website analytics and cookies. See the Cookies and Website Analytics section below for more detail.
We use personal information to:
We will only use your personal information for the purpose it was collected, or for a related purpose you would reasonably expect. We will seek your consent before using your information for direct marketing, and you can opt out of marketing communications at any time.
We may disclose your personal information to:
We do not sell your personal information to third parties. Where we engage third party service providers, we take reasonable steps to ensure they handle your information in accordance with this policy and applicable privacy laws.
We do not typically disclose personal information to recipients outside Australia. If this changes, we will update this policy accordingly.
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site and support features such as Google Maps. Cookies are small text files stored on your device.
You can adjust your browser settings to refuse cookies or to alert you when a cookie is being sent. Please note that some parts of our website may not function properly if cookies are disabled.
We may use third party tools, such as website analytics or social media plugins (including Facebook and Instagram), which may place their own cookies on your device in accordance with their respective privacy policies.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards, such as secure file storage, restricted access to records and secure website hosting.
While we take care to protect your information, no method of transmission over the internet or electronic storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law, including record keeping obligations under our QBCC licence.
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
We will respond to your request within a reasonable timeframe. In some circumstances, we may need to verify your identity before providing access, and there may be limited situations where we are not required to provide access under the Privacy Act 1988.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us directly. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. Any updates will be published on this page, along with the date of the most recent revision. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about your personal information, please contact us:
Surefit Glass Pty Ltd
ABN 56 671 432 518
Unit 1/85 Musgrave Road, Coopers Plains QLD 4108
Phone: 1300 169 538
Email: estimating@surefitglass.com.au
